Customer Care
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1) Quality of products :
With our professional & skills – experiences staffs, We ensure that our products will be carried out specifically as customer request.
Our goal is to provide with
experiences, knowlegde support and product development in a very quick time.
2) Price :
We prefer to quote FOB (Free on Board) price from Hochiminh City, Vietnam and you have to pay the freight cost the shipping line you want to assign.Up to negotiations, another price term will be agreed & arranged by the both parties.

3) Placing an order :
We accept orders or contracts through the internet . And we would be obliged if you could confirm your orders by fax, email or phone. Minimum Order Quantity (M.O.Q) is normally 1x20’FCL ( FULL CONTAINER LOADING). Therefore, we suggest each shipment should be minimum a full 20ft or 40 ft or 40 hq ft container loading.

4) Packing
For a full container order, any inquirys of shipping mark can be contented . Please be noted that we don’t include the barcode if any . If you would like us to provide the barcode you should give an instructions regarding your barcode requirements. We will achieve the barcode and add extra the charge with the total cost of the order.
5) Shipment:
Is within 30 - 45 days after receipt of order confirmation. Delivery time also may vary depending on the design sophistication and quantity. It will take more time on peak season and complexity.
We also ship sample goods by air freight via express companies, the customer pays for delivery/shipping costs. Please advise us if you have an express account number.

6) Payment term :
- TTR50% + 50% via bank : A deposit of 50% down payment afterward orders are confirmed and 50% paid when the copy of bill of lading is faxed or scanned and email to confirm the shipment have been sent on board
- Irrevocable L/C at sight 100% or an Irrevocable Transferable L/C at sight 100% is acceptable.

Pls noted that, the shipping line will deliver the shipment to the consignee’s destination, and you have to pay the freight cost to the shipping line you want to nominate as long as you have an account/contract number with the shipping line.

The freight cost depends on the distance from a port in Vietnam to your destination are directly agreed between you and the overseas shipping agent without any overcharges.

Please be aware that we cannot advise you beforehand until we have your updated information and the port name of the destination. Once we have this information, our shipping company will send you the quote promptly. The freight cost may be different by destination & based on the season of the year.

For FCL orders and sample orders, The customer will have to spend extra cost if any.

7) If the Shipment Delivered in a Damaged Condition :
We suggest that you buy insurance for your shipment which costs 0.05% of the invoice total. Please notify us by fax or email immediately within 7 days of shipment arrival. Please provide us with photos of any damages.